iPhone Backup Files Missing: What to do?

iPhone has certainly become a craze for the people of present generation. Why it should not be so as it has all the advanced hi-tech features that one would love to use. If you are a proud owner of an iPhone, you can easily use it for storing personal stuffs such as favorite videos, music, contact, games and many exciting range of applications. But you need to be little careful and maintain a backup of the data in your PC by using iTunes. Unfortunately, some users experience iPhone backup files missing issues and cannot access the backup files that was created by using iTunes application.


iTunes is a reliable application that has been designed by Apple Inc for creating successful backup of the data stored in the iPhone and iPad. The user can look for the backup at the below mentioned location in Mac and Windows OS if they wish to access the files.

For Mac /Library/Application Support/MobileSync/Backup

For Windows Windows:-%AppData%\Apple Computer\MobileSync\Backup

Some times the users are unable to access the backup files and data even after accessing the above path. Instead they receive an error message as

iPhone backup files missing- no such files found.

It is quite disheartening for the iPhone users as the backup of the data is not found even after creating it.

What causes missing of iPhone backup files.

Although the backup process using iTunes is simple but there are instances when the users face problems while syncing the device. Using incompatible or outdated version of iTunes is said to be the major cause for the synchronization error. Therefore, there arises problem while creating backup of the files and data and it results in iPhone backup files missing related issues. No doubt the problem is grave but as you know that every problem has a solution, so a solution to this problem also exists in form of iPhone backup software.

Yes, iPhone backup software is an effective tool that can be used for creating iPhone backup files if the users are unable to create it using iTunes application.



Connect iPhone to system after installing the iphone backup software. The software will automatically detect it and will show the list of file from the iPhone.


Choose the files you want to take backup and click on export button.


After you click Export button, the under given window will pop up, you can choose either backup to computer or itunes directly.


When backup is finished a window will pop up displaying message as 'export finished' after which you can see it from the location stored in.




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Software requirement

  • Processor : Pentium Class
  • Operating System : Windows & Mac
  • Memory : Minimum 256 MB
  • Hard Disk : 50 MB of free disk space
  • Internet Explorer : Version 5 or later


"It was really great using this software, it really helped me a lot to get my all important data backed up".

Joy McCarthy